Deliveries & Returns

Delivery Information

We aim to get your order to you as quickly as possible! However, please note that deliveries may be delayed during busy holiday periods such as Bank Holidays and Christmas. Our trusted courier is Royal Mail.

🖤 24-Hour Tracked Delivery – £6.50

🖤 Click & Collect
We’ll notify you as soon as your order is ready for collection—usually within 24 hours! If you’ve ordered an Online Exclusive, Customised Item, or an Outlet item on a Friday, Saturday, or Sunday, your order will be available from Tuesday onwards due to our warehouse being closed on weekends.

You'll receive an email when your order is ready, but please allow 2-3 days for customised orders.

📍 Collection Point:
Love it! Boutique
1480 Paisley Road West, G52 1SP

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Returns Policy

We understand that sometimes an item might not be quite right! Below is our online returns policy. Please note that our in-store returns policy differs.

Online Returns Policy

🖤 Special Offer & Customised Items
These items are eligible for a credit note only, which can be used both online and in-store. We offer a 14-day return period, and your electronic credit note will be emailed to you using the details provided at checkout. Credit notes are valid for 6 months.

🖤 Personalised Items
As these items are customised just for you, they are non-returnable. Please double-check your details before ordering!

🖤 Half Price & Outlet Items
All items marked as Half Price or Outlet are strictly non-returnable. Please ensure you’re happy with your selection before completing your purchase.

🖤 Full-Price Items
Full-price items can be returned for a refund within 14 days of receiving your order. To be eligible:
✔ Items must be in original condition
✔ Free from makeup, stains, or perfume
✔ Unworn & unwashed with tags still attached

If an item is returned outside of our policy, we reserve the right to decline a refund. In such cases, we may return the item to you at your expense, and we’ll notify you of any applicable shipping charges.

🖤 Hygiene & Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
❌ Earrings
❌ Hats

🖤 Return Shipping
You are responsible for return shipping costs. We strongly recommend using a trackable shipping service as we cannot be held responsible for lost returns.

📦 Return Address:
Love it! Boutique
1480 Paisley Road West, Glasgow, G52 1SP

Instore Returns Policy

🖤 Special Offer & Unique Items
These items are eligible for a credit note only, which can be used both online and in-store. We offer a 14-day return period, and your electronic credit note will be emailed to you using the details provided at checkout. Credit notes are valid for 6 months.

🖤 Personalised & Customised Items
As these items are customised just for you, they are non-returnable. Please double-check your details before ordering!

🖤 Half Price & Outlet Items
As these items are half price & outlet just for you, they are non-returnable. Please make sure you Love It! before purchasing

🖤 Full-Price Items
Full-price items can be returned for a credit note or exchange within 14 days of receiving your order. To be eligible:
✔ Items must be in original condition
✔ Free from makeup, stains, or perfume
✔ Unworn & unwashed with tags still attached

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Faulty Items

We’re sorry if you’ve received a faulty item! Please return it within 14 days, including a note on your invoice describing the issue.

✔ The item must be unworn, unwashed, and have all tags attached.
❌ We cannot accept faulty returns for items that have already been worn or washed.

Once we receive your return, please allow 7-10 days for the refund to be processed back to your original payment method.

Thank you for shopping with us! If you have any questions, feel free to reach out—we’re happy to help. 🖤